Privacy Policy

Mitram Luxury Spa respects your privacy. This policy explains what information we collect when you contact us or visit our spa, how we use it, and the choices available to you.

Information we collect

• Contact details you share when booking — name, phone number and, if provided, email address.
• Appointment details such as the treatment chosen, date and time.
• Health information you voluntarily disclose so that treatments can be performed safely.
• Basic technical data from this website, such as browser type and pages viewed.

How we use your information

We use your information only to confirm and deliver your appointment, personalise treatments, maintain internal records, respond to your queries, and — where you have consented — share occasional offers. We do not sell or rent your personal data to any third party.

Sharing and disclosure

Information may be shared with our therapists and reception staff on a need-to-know basis, and with service providers such as payment processors. We may disclose information where required by applicable law or a lawful request by a public authority.

Data retention and security

Guest records are retained only as long as necessary for legitimate business and legal purposes. We apply reasonable physical, digital and organisational safeguards in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

This website may use minimal cookies and similar technologies to keep the site functioning and to understand aggregate usage. You can disable cookies in your browser settings; core pages will continue to work.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent for marketing messages at any time.

Contact

For privacy requests, call +91 8097898149 or write to hello@mitramluxuryspa.com.